Refund policy

Right of cancellation

As a consumer you are entitled to a right of cancellation of products that you have bought for your own private use. You have the right of withdrawal within fourteen (14) calendar days from the date of receipt of the products or the last delivery of the ordered products (in case of multiple deliveries). If you wish to exercise your right of cancellation you must notify Inair's customer services at sales@in-air.co.uk within the said fourteen (14) calendar day period by email or phone.

You must return the products up to 14 days after the notice of cancellation. You will receive a refund no less than 14 days after Inair receives the products back. Refunds will only be made to the original purchaser.

Should you use your cancellation rights then the following shall apply. The products including full packaging must be returned unused and unopened or, if opened then fully re-packaged and always provided that the products are materially in the same condition as received and without any exterior or internal damages. You are responsible to compensate Inair for any possible reduction of value of the returned products.

Defects in product

If the products you receive do not correspond to the products you ordered or in the case of defective products (other than damaged or lost during transportation), you need to contact Inair's customer service sales@in-air.co.uk without delay and latest within seven (7) days from the receipt of the products. Inair will rectify the non-conformities attributable to Inair without delay. If a remedy is not undertaken by Inair within reasonable time from the time of your complaint, you are entitled to, upon return of the purchased products, to cancel the purchase and to recover the purchase price paid for the products.

Warranty, claims and returns

In all warranty matters you should notify Inair's customer service by email or phone.

Air Purifier Units

Inair warrants that your air purifier products will be free from defects in material or workmanship for two (2) years from the date of purchase provided that you have replaced the filters with original Inair replacement filters according to the manufacturer recommended filter replacement schedule listed in the Inair User Manual. Within the first thirty (30) days of purchase Inair will replace a defective unit at no charge to you and reimburse any shipping charges. After thirty (30) days, Inair's obligation and liability under this Limited Warranty is limited to repairing or replacing (at its sole discretion) a defective unit and paying the freight cost of returning the unit to you. The Limited Warranty covers normal household use only and does not cover replacement filters. The warranty does not cover on site labour or any remedial works.

Filters

Within the first thirty (30) days of purchase Inair will replace a defective filter at no charge to the Customer.

Force Majeure

Inair is not responsible for any non-performance attributable to a cause beyond the Inair's control.

You can always contact us for any return question at sales@in-air.co.uk.